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1. Management of the Environment of a Property

Cleaning, hygiene, landscaping or safety services in the property environment. That Includes waste, plant and silt removal, disposal arrangements, mosquito and pest control, plant pruning, care and replacement, security services, etc.

QF Level
  Code Name Credit
Level 1
110415L1 Have knowledge on emergency situations 2
110421L1 Have knowledge on the safe environment of a property 1
110427L1 Carry out basic cleaning, garbage handling and pes control works 1
110432L1 Carry out basic planting and cultivation works 1
110437L1 Carry out daily works on carpark and private road 1
Level 2
110410L2 Carry out guarding, inspection and operational works 2
110416L2 Handle emergency situations following prescribed steps 2
110422L2 Carry out the safe environment measures of a property 2
110428L2 Carry out works on cleanliness, pest control and safety measures 1
110433L2 Carry out various planting, cultivation, beautification, safety, conservation and documentary works 2
110438L2 Carry out works on private road and carpark control 1
110442L2 Carry out environment protection works 1
110447L2 Check and follow up on the service procedures and conditions of the service contractors 2
Level 3
110411L3 Lead security and guarding subordinates to carry out security, guarding, inspection and related risk assessment duties 3
110417L3 Supervise subordinates in handling hazardous and emergency cases 3
110423L3 Supervise subordinates to Carry out the safe environment measures of a property 3
110429L3 Supervise subordinates to carry out works of control on cleanliness and pest, prevention of spread of diseases, and safety measures 3
110434L3 Supervise subordinates to carry out various arboriculture and horticulture works, beautification, caring, safety and documentary works 3
110439L3 Supervise subordinates to carry out works on private road and carpark control 3
110443L3 Supervise subordinates to carry out environmental protection works 2
110448L3 Supervise the service contractors to carry out the contract and performance pledge 2
Level 4
110412L4 Undertake the management of security operation, risk management and planning for improvement 6
110418L4 Manage the crisis and emergency situations 3
110424L4 Train subordinates to carry out safe environment measures and promote awareness of keeping the building environment safe 3
110430L4 Monitor and improve the conditions of cleanliness and management of risk 3
110435L4 Monitor the caring, safety and management of arboriculture and horticulture works 6
110440L4 Monitor and manage the works on private road and carpark control, and improve the conditions 3
110444L4 Monitor and manage environmental protections works and improve the conditions 3
110449L4 Manage the service contractors and monitor the service quality 3
Level 5
110413L5 Formulate and plan the security operations and improvement on risk and safety management 6
110419L5 Formulate and evaluate the crisis management and emergency handling measures 6
110425L5 Formulate and maintain a sound system and effective measures on the safety of the environment 6
110431L5 Plan as a whole on the control on cleanliness and risk management 3
110436L5 Plan and coordinate as a whole the overall caring, safety and management of arboriculture and horticulture works 6
110441L5 Plan as a whole on private road and carpark control, and improvement 3
110445L5 Plan as a whole the environmental protection works and improve the management 3
110450L5 Formulate the outsourcing contracts, performance pledge, quality assessment and management plan 6
Level 6
110414L6 Devise and set up the structure of security services and continuously improve the provision of security services of the company 6
110420L6 Devise and continuously improve the crisis management policy 6
110426L6 Devise and continuously improve the safe environment policy 6
110446L6 Plan on environmental protection and management policy 6
110451L6 Devise the system for management of service contractors, quality enhancement and the management policy 6
Level 7
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2. Repair, Maintenance & Improvement of a Property

Repair, replacement, maintenance or improvement of properties (including structural and building services equipment). For example, the repair, replacement and maintenance of the ventilation, water supply and drainage, air conditioning, lift, electricity installations, and fire-fighting equipment; the maintenance of the structural safety of buildings and retaining walls, etc.

QF Level
  Code Name Credit
Level 1
110452L1 Report damages and irregular conditions of a property and follow up on the works order 2
110466L1 Support contractors in carrying out repair, maintenance and construction works according to instructions 1
Level 2
110453L2 Carry out general repair and maintenance works 2
110454L2 Carry out general carpentry and ironmongery repair and maintenance works 2
110455L2 Carry out general concrete repair and maintenance works 2
110460L2 Collect basic information on improvement and enhancement items on building, building facilities and services 2
110467L2 Purchase materials and support the process of repair, maintenance and construction works by contractors according to instructions 2
Level 3
110456L3 Organize and check the repair and maintenance works of the building, building facilities and services 3
110461L3 Provide initial views on improvements and enhancements to the state of a building, building facilities and services 3
110468L3 Check and accept materials upon delivery and follow up on the process and quality control of repair, maintenance and construction works of contractors 2
Level 4
110457L4 Manage the operational repair and maintenance works of the building, building facilities and services 6
110462L4 Pursue improvement and enhancement plans on building, building facilities and services, and energy efficiency 6
110469L4 Manage purchasing and outsourcing, and the process and quality of repair, maintenance, and construction works 3
Level 5
110458L5 Plan and manage the repair and maintenance works of the building, building facilities and services 6
110463L5 Formulate and pursue feasible plans on improvements and enhancements to building, building facilities and services, and energy efficiency 6
110470L5 Formulate and plan as a whole the purchasing and outsourcing of repair, maintenance and construction works, and the quality management 6
Level 6
110459L6 Plan on the technicality of the repair and maintenance of the building, building facilities and services 6
110464L6 Formulate and plan as a whole the continuously improvements and enhancements of the building, building services and facilities 6
110471L6 Devise the purchasing, outsourcing of repair, maintenance and construction works, assessment scheme and quality control system 6
Level 7
110465L7 Develop strategically and sustainably the building, building facilities and services, and devise market analysis and benchmarking 6
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3. Property Management Services for Owners, Tenants & the Community

General management services relating to a property provided to the owners, tenants, residents, users or visitors under the Deed of Mutual Covenant (except for property management services in categories 1, 2, 4 to 7). This includes assisting owners' committees, management committees of the incorporated owners and the owners in conducting meetings, submitting work reports, handling and following up enquiries and complaints, etc.

QF Level
  Code Name Credit
Level 1
110472L1 Carry out daily frontline property management services for owners, tenants and customers 1
110479L1 Know about records and reports 1
110510L1 Carry out daily customer service duties 1
Level 2
110473L2 Handle enquiries and complaints 1
110480L2 Write incident report, keep record of management matters, dispatch and collect documents and maintain proper filing 1
110495L2 Carry out preparatory work and provide services on shopping centre, cultural, recreational and community activities according to instructions 1
110500L2 Carry out steps on pre-management, property inspection, takeover and handover work according to instructions 2
110505L2 Carry out lease management matters and enforce lease terms 2
110511L2 Communicate with customers, carry out duties in customer services and community relations 1
Level 3
110474L3 Supervise and arrange frontline management services for owners, tenants and customers 2
110481L3 Verify and follow up on the records and reports 3
110483L3 Arrange manpower and venue set-up for various types of meeting of owners, tenants and customers 2
110486L3 Collect data for insurance claims 2
110490L3 Assist in carry out the procedure of quality assurance and accreditation 2
110496L3 Lead subordinates to prepare, promote and carry out activities in shopping centres and other cultural, recreational and community activities 2
110501L3 Master the procedures and lead subordinates to carry out steps on pre-management, property inspection, handover and takeover work 3
110506L3 Lead subordinates in handling lease management matters and enforcement of lease terms 3
110512L3 Lead subordinates to communicate with customers and carry out duties in customer services and community relations 2
Level 4
110475L4 Coordinate with owners, tenants and customers on property management work 3
110482L4 Write management report, monitor the documentation and records 3
110484L4 Arrange meetings for owners, tenants and customers 6
110487L4 Handle matters relating to insurance claims 3
110491L4 Implement professional quality management and accreditation 3
110497L4 Master the skills in organizing and promoting shopping centre, cultural, recreational and community activities 3
110502L4 Arrange pre-management work, manage the inspection, takeover and handover work of a building or a flat and follow up on reinstatement work 6
110507L4 Handle lease management matters and liaise with tenants 3
110513L4 Manage customer services, media and community relations 3
Level 5
110476L5 Assist owners or tenants in formation of owners' tenants' organisation and handle property management work in concerted efforts 6
110485L5 Formulate standing orders and chair meetings 6
110488L5 Devise and develop insurance coverage and terms of the policy 3
110492L5 Formulate the procedure of quality management and plan on related accreditation scheme 6
110498L5 Devise and develop plans on shopping centre, cultural, recreational and community activities and value-added services 6
110503L5 Plan as a whole on the tendering, pre-management, takeover and handover related matters 6
110508L5 Consolidate trade mix and manage leasing matters 6
110514L5 Plan on customer services management, promote community relations management, and relations with owners' organisation 6
Level 6
110477L6 Represent owners or tenants in external liaison and formulate management strategies 6
110489L6 Formulate risk management strategies 6
110493L6 Devise the standard of quality management, plan on market analysis, benchmarking and analysis of customers' expectation 6
110499L6 Plan as a whole and evaluate on shopping centre, cultural, recreational and community activities and value-added services 6
110504L6 Master planning on tendering, pre-management, takeover and handover programme, and participate in drafting of the deed of mutual covenants 6
110509L6 Evaluate lease management standard, plan on leasing strategies, market analysis and positioning 6
110515L6 Plan and develop strategies on customer services management, community relations management and promotion of services 6
Level 7
110478L7 Strategic planning on the direction of community development and to fulfil obligations to the society 6
110494L7 Develop strategically the quality management system, market analysis and positioning 6
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4. Facility Management relating to a Property

The services are ancillary facilities services for the management of the property (except for property management services in category 2). This includes the management of ancillary facilities such as clubhouses, car parks, sewage treatment plant and major power generation equipment.

QF Level
  Code Name Credit
Level 1
110516L1 Know about club house, cultural and recreational facility 1
110526L1 Know about facilities of shopping centres and other types of premises including industrial and commercial buildings 1
110533L1 Carry out carpark and loading area control measures 1
110538L1 Know the rules on use of space and venues 1
110544L1 Know applications on building management and smart facilities 1
Level 2
110517L2 Inspect club house, cultural and recreational facility 1
110521L2 Carry out liaison duties with customers, hold activities and enforce the rules of club house 1
110527L2 Inspect facilities of shopping centres and other premises including industrial and commercial buildings 2
110534L2 Handle incidents in carpark and loading area according to particular circumstances 1
110539L2 Carry out the rules on use of space and venues 1
110545L2 Execute and apply the proper software, applications, and operate the smart facilities 2
Level 3
110518L3 Monitor the usage and set-up of club house, cultural and recreational facilities 2
110522L3 Supervise subordinates to carry out liaison duties with customers, hold activities and enforce the house rules of club house 3
110528L3 Inspect on the installation, operation and the use of facilities of shopping centre and other premises including commercial and industrial buildings 3
110535L3 Lead subordinates in carrying out carpark and loading area control work 2
110540L3 Verify the usage of space and venues, and supervise subordinates to carry out the rules on the use of space and venues 2
110546L3 Supervise the subordinates to execute and apply the proper software, applications, and operate the smart facilities 3
Level 4
110519L4 Manage club house, cultural and recreational facilities 3
110523L4 Manage the customer relations and activities of club house 3
110529L4 Manage the facilities of shopping centre and other premises including commercial and industrial buildings 6
110536L4 Monitor the use of carpark and loading area 3
110541L4 Manage the space and venues 3
110547L4 Manage the application and update on information technology and manage the smart facilities 6
Level 5
110520L5 Plan the improvement and enhancement programme for club house, cultural and recreational facilities 6
110524L5 Plan as a whole the customer relations and activities management, and determine the house rules and budget of club house 3
110530L5 Undertake asset assessment and facilities management of shopping centre and other premises including commercial and industrial buildings 6
110537L5 Plan as a whole the control measures of a carpark and a loading area 3
110542L5 Plan as a whole on the management of space and venues and set up the rules and procedures 3
110548L5 Plan on the application, update, and technicality of information technology and smart facilities management, and put forward the most advance technology 6
Level 6
110525L6 Devise and develop the customer relations, activities and finance management 6
110531L6 Plan as a whole on the development of the asset and facilities of shopping centre and other premises including commercial and industrial buildings 6
110543L6 Devise and develop the use of space and venues 6
110549L6 Devise and develop the information technology, the acquisition, update and application of smart facilities 6
Level 7
110532L7 Develop strategically and sustainably on the asset and facilities of shopping centre and other premises including commercial and industrial buildings 6
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5. Law in Practice relating to a Property

Legal services, generally referred to the provision of legal information and advice on property management services  (except for services provided by a lawyer or barrister in the course of their practice, or by any person employed by them to facilitate the process). For example, the preparation of relevant documents for adjudication hearing and attendance at hearing, etc.

QF Level
  Code Name Credit
Level 1
110550L1 Know about government departments and public services organisations in relation to property management 1
Level 2
110551L2 Liaise with relevant government departments and public services organisations in dealing with general property management matters 1
110559L2 Know the basic legal knowledge on property management service industry 1
Level 3
110552L3 Supervise subordinates to liaise with relevant organisations in dealing with property management issues 3
110560L3 Master and apply industry related legal knowledge 3
Level 4
110553L4 Master the jurisdictions in relation to property management cases in order to take legal actions on daily matters 3
110556L4 Draft specifications for property management services contract, and execute the contract 3
110561L4 Well-understand and apply industry related ordinances in property management services 6
110563L4 Well-understand and follow-up on various types of licence, licence requirements, procedures, practices and code of conducts 3
Level 5
110554L5 Be proficient in the judiciary in Hong Kong and have sufficient understanding in legal proceedings and arrangements of litigation or mediation in dealing with various cases 6
110557L5 Write service contract and determine the contract terms, and manage the execution of contract 6
110562L5 Well-familiar with the property management services related ordinances in order to plan on the management works and procedures 6
110564L5 Well-familiar with various types of licence, licence requirements, procedures, practices and code of conducts, and regulate the enforcement 6
Level 6
110555L6 Master the latest amendments in related legislations and submit views on draft bills 6
110558L6 Review the provisions of contracts and legal documents and provide suggestions 6
Level 7
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6. Finance and Asset Management relating to a Property

They are property-related budgeting, financial management, account management or asset management services. These include the preparation of management accounts, such as building income and expenditure statement, balance sheet, budget, auditor report and calculation of the amount required to undertake service contracts, income and expenditure of special fund account, etc.

QF Level
  Code Name Credit
Level 1
110565L1 Carry out daily fee-collection duties as instructed 1
110582L1 Carry out inventory works according to instruction 1
Level 2
110566L2 Handle petty cash income and expenses according to instructions 2
110570L2 Follow up on outstanding payments according to instructions 1
110583L2 Handle inventory records and follow up on the inventory works 1
Level 3
110567L3 Lead subordinates to handle petty cash income and expenses 3
110571L3 Lead subordinates to follow up on outstanding payments and carry out the procedures on claims 2
110578L3 Verify general procedures and documents on procurement 3
110584L3 Verify inventory records and monitor subordinates to carry out procedures on inventory works 2
Level 4
110568L4 Handle financial and leasing income and expenses, and the related statements 3
110572L4 Take legal actions against outstanding payments 3
110574L4 Handle account statements, balance sheets and carry out asset management 6
110579L4 Execute and monitor on the procurement and tendering matters 3
110585L4 Execute the inventory control procedures 3
Level 5
110569L5 Monitor financial and leasing income and expenses 6
110573L5 Plan on the control and procedures on handling outstanding payments 3
110575L5 Formulate annual budget, arrange account audit and plan on asset management 6
110580L5 Plan as a whole on the arrangements on procurement and tendering 6
110586L5 Plan on the procedures and management of inventory control 3
Level 6
110576L6 Verify and approve on expenditure items and budget, develop internal audit procedures and policy on asset management 6
110581L6 Devise and formulate procedures on procurement and tendering 6
Level 7
110577L7 Plan on corporate finance and asset management, and carry out risk assessment 6
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7. Human Resources Management relating to a Property

The services are human resources management services relating to personnel employed by owners or owners' organisations involved in the provision of property management services. This includes staffing and deployment, employee recruitment and dismissal, and arrangement of employee insurance, etc.

QF Level
  Code Name Credit
Level 1
110593L1 Complete tasks by cooperation among a team 1
110599L1 Carry out daily duties in a safe manner 1
Level 2
110587L2 Know the duties of each post, manpower, and training arrangement 2
110594L2 Work in accord with colleagues 1
110600L2 Create a safe work environment 2
Level 3
110588L3 Assign appropriate staff for different posts and shifts, induction and on-the-job training 2
110595L3 Supervise the teams to complete tasks 2
110601L3 Lead subordinates to carry out safety measures in work 2
Level 4
110589L4 Manage the manpower, training and performance appraisal within the property managed 6
110596L4 Lead the teams in the provision of quality services 3
110602L4 Manage risk assessment, occupational health and safety 3
Level 5
110590L5 Plan the overall human resources management, training and performance appraisal scheme 6
110597L5 Formulate the plan on continuous improvement on the teams'services standard 6
110603L5 Formulate the standards and guidelines on occupational health and safety 6
Level 6
110591L6 Devise and develop the overall human resources 6
110598L6 Devise the direction on team management and leadership 6
Level 7
110592L7 Develop strategically on the human assets 6
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Note:
  1. The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
  2. The contents of all SCSs will be updated regularly.
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