As the logistics industry is customer-oriented, service providers should understand customers' needs in order to provide services to their satisfaction. Organisations should employ different knowledge, methods, and techniques relevant to sales and marketing to deal with their existing and potential customers. Apart from having a fair understanding of their own trades with respect to their operations, services provided and operational procedures, practitioners should also possess certain knowledge about the market and their customers in order to assist in expanding the market, promoting products and services, and formulating strategies for competition. They should be able to communicate with and maintain a good relationship with their customers, to contact potential customers, and to manage and provide customer services.
This functional area arises in response to the development trend of the logistics industry. As different trades of the industry co-operate in supply chain management for a more integrated operation, it gives rise to increasing opportunities for the planning and design of import logistics solutions and provision of services to customers in the form of partnership. Practitioners should possess the know-how required for planning and designing logistics solutions in different scales and areas, and for different cargo types. Besides understanding the concepts of multi-modal and value-added services, they should also be capable of designing logistics solutions for operation on the Chinese mainland, especially southern China and the PRD region. They should take part in co-operating with business partners from different logistics areas to enhance the competitiveness of their organisations.
The logistics industry is a service industry that has arisen from international trading activities. It mainly involves the arrangement of delivery and conveyance of cargoes, information, and capital in their course of transaction. The skills required for cargo delivery are listed in the functional area of Cargo Transport and Handling. For information and capital, though the traditional way of document circulation is still commonly used, electronic documentation has begun to take the lead. The functional area of import/export documentation involves understanding the functions, issuing systems, usage and handling skills for various documents. In order to handle cargo import/export efficiently and legally, practitioners should understand clearly the business flow of the import and export trade; know how to calculate prices and prepare quotations; understand and handle all kinds of import/export documents, letters of credit and documentary bills, and international trading provisions and terms set by trade associations; possess skills and knowledge relevant to e-trade declaration service, tariffs, and trade practices of the Chinese mainland, as well as customs declaration and bonded warehousing.
The functional area of cargo safety and security is unique to the logistics industry. In order to meet the ever-stricter requirements imposed by international conventions and the industry, the job functions of cargo safety and security have become increasingly specialised, thus forming an independent functional area itself. This area involves the handling of transport and storage safety, security with respect to the nature of the cargo, and the impact of external interference on the cargo, human bodies, facilities, and logistics operations. It requires practitioners to have knowledge and skills relevant to the formulation, planning, co-ordination, and execution of measures and activities to prevent, avoid, and minimise the aforesaid risks.
This functional area covers the formulation of environmental policies and procedures in compliance with relevant environmental protection legislations by applying suitable management knowledge and skills to evaluate the environmental issues with regard to the workplaces of the logistics industry. The areas of work include enhancing staff"s awareness of environmental protection, conducting environmental audits, as well as applying, implementing, and formulating environmental policies and procedures etc. Practitioners should possess relevant environmental protection knowledge, principles, and regulations.
Cargo transport and handling is the core business of the logistics industry. It mainly involves cargo delivery, midway storage, packaging, and distribution. Practitioners need to co-ordinate and assist in relevant arrangements. They should possess relevant knowledge of the cargoes, as well as the knowledge, techniques and skills of handling and transporting the cargoes.
This functional area covers the formulation of overall development strategy and operational policy, as well as the monitoring and control of their implementation. The logistics industry covers various sectors in which different trades are involved. Thus, besides the expertise of the trade they serve in, practitioners should also possess extensive commercial, management, financial, and human resources knowledge, and be conversant with the operation of the logistics industry. They should also be capable of drawing up operational policy, development strategy, implementation plan, and mode of communication that can meet the organisational needs from higher perspectives such as organisational development, strategy formulation, management direction, overall safety, risk management etc. Apart from discharging daily monitoring duty, they should also conduct reviews on a regular basis so as to enhance the operational effectiveness of their organisations.
This functional area covers the formulation and implementation of quality management schemes by employing the knowledge and skills of quality management. Practitioners should effectively monitor the implementation of these schemes with a view to achieving the results of low cost and high quality. They should also be capable of analysing, handling, and evaluating customers' feedback, as well as promoting and implementing quality management and staff training. Moreover, they should ensure that the quality of services meets the requirements of customers and relevant standards.
The age of electronic and networked operation has come to the logistics industry, making e-logistics an independent functional area. Practitioners should strengthen their knowledge and skills accordingly to face the challenge. The functional area of e-logistics covers the application of existing electronic tools in logistics work, the development of new technologies for application in new areas, networking, the establishment and application of e-platforms, integration with e-commerce, relevant maintenance etc.
This functional area covers the use of risk assessment tools to assess the risks brought by daily operations, and the formulation of risk management and risk transfer strategies through the use of the assessment report. Practitioners should consider the business and operational needs of different trades in making an analysis of the insurance market. They should study and compare the insurance services, provisions, and premiums of different providers before making any insurance arrangements. They should also make claims efficiently and effectively after the accident, so as to achieve good results of risk management and risk transfer. Practitioners should also know about local and overseas legislations, as well as international conventions, so as to formulate and implement all kinds of policies to ensure that daily operations meet relevant legal requirements.
The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
The contents of all SCSs will be updated regularly.
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