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Advanced Options
Functional Areas:

1. Sales & Distribution Management

This functional area refers to the provision of services to individual and corporate clients in the introduction, promotion, and transaction processing of insurance products and services with professional knowledge and skills. It includes:

QF Level
  Code Name Credit
Level 1
105458L1 Understand insurance terminologies 1
Level 2
105459L2 Apply Chinese writing skills to support service delivery 2
105460L2 Apply English writing skills to support service delivery 2
105461L2 Use Putonghua to support service delivery 2
105462L2 Maintain up-to-date customer records to support daily operations 2
105463L2 Understand insurance sales 1
105464L2 Maintain channel data and performance record 1
Level 3
105651L3 Understand brokerage operations 1
105652L3 Prospect for new customers to provide brokerage services 2
105653L3 Approach prospects to introduce insurance solutions 2
105654L3 Expand customer bases to provide brokerage services 2
105689L3 Comprehend fundamental principles and common practices of insurance 3
105690L3 Comprehend principles of life insurance for brokers 3
105691L3 Comprehend principles of general insurance for brokers 3
Level 4
105655L4 Conduct insurance placing on long term insurance programmes for customers 3
105656L4 Conduct general insurance placing for customers 3
105657L4 Monitor customer accounts 2
Level 5
105527L5 Conduct performance appraisals to drive for performance 3
105529L5 Plan and manage continuing professional development (CPD) training 3
105659L5 Manage responsible and ethical advisory activities 4
105660L5 Apply coaching and mentoring skills to guide individual brokers 4
105661L5 Improve brokers' advising skills 3
105662L5 Support brokers to establish and expand customer bases 3
Level 6
Level 7

2. Marketing

This functional area refers to the activities involved in the introduction, demonstration, and promotion of services and products with professional knowledge and skills to meet client needs and satisfactions. It includes:

QF Level
  Code Name Credit
Level 1
105458L1 Understand insurance terminologies 1
Level 2
105459L2 Apply Chinese writing skills to support service delivery 2
105460L2 Apply English writing skills to support service delivery 2
105461L2 Use Putonghua to support service delivery 2
105462L2 Maintain up-to-date customer records to support daily operations 2
Level 3
105481L3 Understand marketing management in insurance industry 2
Level 4
105499L4 Implement customer relationship campaigns 3
105500L4 Publish newsletters for customers 3
105501L4 Design and carry out customer satisfaction surveys 3
Level 5
105542L5 Develop customer relationship campaigns 3
105543L5 Manage corporate brand equity 4
105544L5 Design and launch secret customer programme 3
105546L5 Develop corporate marketing communication strategy 3
105549L5 Manage corporate website 3
105550L5 Manage crisis communications 3
Level 6
105608L6 Develop customer relationship strategies 3
Level 7
105640L7 Develop corporate marketing strategies for insurance intermediaries 4

3. Underwriting

This functional area refers to the tasks involved to ensure that the insurance charges are appropriate for the coverage and the degree of risks are properly evaluated. It includes:

QF Level
  Code Name Credit
Level 1
105458L1 Understand insurance terminologies 1
Level 2
105459L2 Apply Chinese writing skills to support service delivery 2
105460L2 Apply English writing skills to support service delivery 2
105461L2 Use Putonghua to support service delivery 2
105462L2 Maintain up-to-date customer records to support daily operations 2
Level 3
Level 4
Level 5
Level 6
Level 7

4. Policy Service

This functional area covers management and implementation of policy issuance, verification and delivery of documents.

QF Level
  Code Name Credit
Level 1
105458L1 Understand insurance terminologies 1
Level 2
105459L2 Apply Chinese writing skills to support service delivery 2
105460L2 Apply English writing skills to support service delivery 2
105461L2 Use Putonghua to support service delivery 2
105462L2 Maintain up-to-date customer records to support daily operations 2
Level 3
Level 4
Level 5
Level 6
Level 7

5. Claims

This functional areas refers to all the activities involved to determine the validity and approval of insurance claims. It includes:

QF Level
  Code Name Credit
Level 1
105458L1 Understand insurance terminologies 1
Level 2
105459L2 Apply Chinese writing skills to support service delivery 2
105460L2 Apply English writing skills to support service delivery 2
105461L2 Use Putonghua to support service delivery 2
105462L2 Maintain up-to-date customer records to support daily operations 2
Level 3
Level 4
105658L4 Assist customers in making their claims 2
Level 5
Level 6
Level 7

6. Legal & Compliance

This functional area refers to all the activities involved to address public concern on the proper selling of insurance products and services. Emphasis will put on the best practice on selling as well as knowledge of regulatory requirements so that to promote the insurance professionalism. It also involves It includes:

QF Level
  Code Name Credit
Level 1
105458L1 Understand insurance terminologies 1
Level 2
105459L2 Apply Chinese writing skills to support service delivery 2
105460L2 Apply English writing skills to support service delivery 2
105461L2 Use Putonghua to support service delivery 2
105462L2 Maintain up-to-date customer records to support daily operations 2
Level 3
105493L3 Carry out compliance inspection on sales and marketing activities 4
105494L3 Carry out compliance inspection on business activities of internal units 4
105495L3 Generate compliance reports 3
Level 4
105518L4 Promote staff compliance awareness 3
105519L4 Conduct internal audits 4
105520L4 Produce audit reports 3
Level 5
105578L5 Design and organize compliance training 3
105579L5 Analyze effectiveness of compliance training programmes 3
105580L5 Establish compliance monitoring system 6
105581L5 Develop and maintain compliance manuals 6
105582L5 Oversee compliance implementation 5
105583L5 Monitor and evaluate compliance risks 5
105584L5 Handle non-compliance cases 4
105585L5 Liaise with regulatory bodies 4
105586L5 Develop and maintain audit manuals 6
105587L5 Oversee internal audit operations 5
105588L5 Handle non-compliance audit cases 3
105663L5 Monitor service quality standards 3
Level 6
105620L6 Evaluate effectiveness of enterprise risk management framework 5
105621L6 Formulate corporate compliance policies 6
105622L6 Establish audit system 6
105623L6 Represent company in legal matters 3
105624L6 Provide training on legal knowledge to general staff 3
105625L6 Handle legal enquiries 3
105626L6 Advise on insurance contracts 3
105627L6 Advise on company legal risks 3
105628L6 Advise on new or change of regulations 3
105629L6 Establish internal control procedures 5
105630L6 Implement corporate social responsibility strategies 3
105631L6 Monitor corporate social responsibility fulfillment 3
105664L6 Manage compliance of brokerage operations 5
105665L6 Formulate service quality standards 4
105666L6 Establish quality management system 5
Level 7
105643L7 Formulate enterprise risk management strategies 6
105644L7 Manage enterprise risks 5
105645L7 Formulate company corporate governance policies 6
105646L7 Assess performance of senior management 4
105647L7 Formulate corporate social responsibility strategies 4

7. Operational Support & Services

This functional area refers to the all services and support that are essential to ensure effective operations, as well as the sustainable development, of the entire organization. It includes:

QF Level
  Code Name Credit
Level 1
105458L1 Understand insurance terminologies 1
Level 2
105459L2 Apply Chinese writing skills to support service delivery 2
105460L2 Apply English writing skills to support service delivery 2
105461L2 Use Putonghua to support service delivery 2
105462L2 Maintain up-to-date customer records to support daily operations 2
105467L2 Issue payments to customers 2
105468L2 Collect payments from customers 2
105472L2 Maintain staff personal files 2
105649L2 Issue commissions and arrange payroll to brokers 2
105650L2 Maintain brokers' accounts 2
Level 3
Level 4
105522L4 Conduct induction training for newly joined staff 2
105523L4 Provide user support for insurance computerized systems 3
Level 5
105529L5 Plan and manage continuing professional development (CPD) training 3
105591L5 Develop procedures to monitor cash flows 6
105592L5 Set up billing and collection procedures 5
105593L5 Prepare financial statements 3
105594L5 Monitor cash flows 5
105595L5 Develop budgets for proposals and projects 3
105596L5 Manage investment reports 4
105597L5 Monitor financial ratios 4
105598L5 Monitor asset mix 4
105599L5 Support business units in organizing and implement staff training 3
105600L5 Develop staff training programmes 3
105601L5 Manage staff recruitment 3
105602L5 Develop computerized systems to support business functions 4
Level 6
105634L6 Develop corporate financial management strategies 6
105635L6 Implement investment strategies 5
105636L6 Develop compensation policies 5
105637L6 Develop corporate human resources strategies 5
105638L6 Develop information security policies 5
Level 7
105648L7 Formulate investment management strategies 6
Note:

The SCS has been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.

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