This functional area involves the import and export activities in relation to the function of financial management, costing, account management, and bills management. Practitioners should possess extensive knowledge of financial management and budgeting to formulate financial plans; develop budgets; execute costing; as well as handle related payment issues in import and export operations.
This functional area involves the import and export activities in relation to the function of goods handling and distribution, warehousing, and logistics management. Practitioners should possess relevant knowledge, techniques and skills of logistics management to co-ordinate and assist in goods storage, receipt, and dispatch operations; identify customer transport requirements; implement integrated logistics support plans; as well as evaluate logistics performance. Moreover, they should also be capable of planning, designing, and monitoring inventory control procedures and warehousing operations.
This functional area involves the import and export activities in relation to the function of sales and marketing management, customer relationship management, contract management, procurement, product management, etc. Practitioners should employ different knowledge, methods, and techniques relevant to sales and merchandising to deal with their existing and potential customers. Apart from having a fair understanding of their own trades with respect to their operations, services provided and operational procedures, practitioners should also possess certain knowledge about the market and their customers in order to assist in expanding the market, promoting products and services, and formulating strategies for competition. They should be able to communicate with and maintain a good relationship with their customers, to contact potential customers, and to manage and provide customer services.
This functional area covers the formulation of operational policy and procedures, and the monitoring and control of their implementation. Practitioners should possess extensive knowledge of legal compliance, risk management, project management, international business management, and be conversant with the import and export operations. They should also be capable of drawing up operational policy, implementation plan, and mode of communication that can meet the organisational needs from higher perspectives such as organisational development, strategy formulation, management direction, overall risk management etc.
The functional area of shipping documents and management involves understanding the functions, issuing systems, usage and handling skills for various shipping documents. In order to handle good import/export efficiently and legally, practitioners should be capable of understanding clearly the business flow of the import and export trade; carrying out the freight cost calculation; understanding and handling all kinds of import/export documents, letters of credit, and documentary bills; as well as possessing skills and knowledge relevant to customs declaration and clearance requirements and procedures.
This functional area covers the formulation and implementation of quality management schemes by employing the knowledge and skills of quality management. Practitioners should effectively monitor the implementation of these schemes with a view to achieving the results of low cost and high quality. They should also be capable of analysing, handling, and evaluating customers' feedback, as well as promoting and implementing quality management and staff training. Moreover, they should ensure that the quality of services meets the requirements of customers and relevant standards.
The functional area covers the formulation and implementation of environmental, business development, operations, and innovation strategies by employing a range of knowledge and skills of strategic management. Practitioners should effectively implement the environmental procedures and monitor the environmental performance. Moreover, they should also be capable of selecting, formulating, and evaluating competitive and innovation strategies for business development in order to achieve sustainable competitive advantage.
The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
The contents of all SCSs will be updated regularly.
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