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Industry Consultation on SCS-based Training Package on Customer Service Delivery in Retail Banking (1.12.2017)

The draft SCS-based Training Package on Customer Service Delivery in Retail Banking is now ready for industry consultation.  The consultation period will start on 1 December 2017 and will end on 31 January 2018.  The Banking Industry Training Advisory Committee will conduct a consultation session on 10 January 2018.   All education and training providers, including banks offering in-house training, are welcome to provide your views and suggestions by joining the consutlation session.

Draft SCS-based Training Package on Customer Service Delivery in Retail Banking

Enrollment form of consultation session

 

 

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