This functional area covers the formulation of overall development strategy and operational policy, as well as the monitoring and control of their implementation. The logistics industry covers various sectors in which different trades are involved. Thus, besides the expertise of the trade they serve in, practitioners should also possess extensive commercial, management, financial and human resources knowledge and be conversant with the operation of the logistics industry. They should also be capable of drawing up operational policy, development strategy, implementation plan and mode of communication that can meet organizational needs from higher perspectives such as organizational development, strategy formulation, management direction, overall safety and risk management, etc. Apart from discharging daily monitoring duty, they should also conduct reviews on a regular basis so as to enhance operational effectiveness of the organization.
This functional area arises in response to the development trend of the logistics industry. As different trades of the industry cooperate in the supply chain management for a more integrated operation, there are more and more opportunities for planning and designing import logistics solutions and providing services to customers in the form of partnership. Practitioners should possess the know-how required for planning and designing logistics solutions in different scales and areas and for different cargo types. Besides understanding the concepts of multi-modal and value-added services, they should also be capable of designing logistics solutions for operation in the Mainland, especially southern China and the Pearl River Delta. They should take part in cooperating with business partners from different logistics areas to enhance the competitiveness of the organization.
As the logistics industry is customer-oriented, service providers should understand the customers’ needs in order to provide services to their satisfaction. The organization should employ different knowledge, methods and techniques relevant to sales and marketing to deal with existing and potential customers. Apart from having a fair understanding of their own trades with respect to the operation, services provided and the operational procedures, practitioners should also possess certain knowledge about the market and the customers, and assist in expanding the market, promoting services and products, and formulating strategies for competition. They should be able to communicate with the customers and maintain a good relationship with them, to contact potential customers, and to manage and provide customer services.
Cargo transport and handling is the core business of the logistics industry. It involves mainly cargo delivery, midway storage, packaging and distribution. Practitioners need to coordinate and assist in relevant arrangements. They should possess relevant knowledge of the cargoes, as well as the knowledge, techniques and skills of handling and transporting the cargoes.
The functional area of cargo safety and security is unique to the logistics industry. In order to meet the ever-stricter requirements imposed by the international treaties and the industry, the job functions of cargo safety and security have become more and more specialised, and thus formed an independent functional area itself. This area involves the handling of transport and storage safety and security with respect to the nature of the cargo, and the impact of external interference on the cargo, human body, facilities and logistics operation. This area requires practitioners of knowledge and skills relevant to the formulation, planning, coordination and execution of measures and activities to prevent, avoid and minimize the aforesaid risks.
The logistics industry is a service industry that has arisen from international trading activities. It mainly involves the arrangement of delivery and conveyance of cargoes, information and capital in the course of transaction. The skills required for cargo delivery have been listed in the functional area of Cargo Transport and Handling. For information and capital, though the traditional way of document circulation is still commonly used, electronic documentation begins to take the lead. The functional area of import/export documentation and procedures involves understanding the function, issuing system, usage and handling skills for various documents. In order to handle cargo import/export efficiently and legally, practitioners should understand clearly the business flow of the import and export trade; know how to calculate prices and prepare quotations; understand and handle all kinds of import/export documents, letters of credit and documentary bills, and international trading provisions and terms set by trade associations; possess skills and knowledge relevant to e-trade declaration service, tariffs and trade practices of China, and customs declaration and bonded warehousing.
This functional area covers the use of risk assessment tools to assess the risks brought by daily operation, and the formulation of risk management and risk transfer strategies on the basis of the assessment report. Practitioners should consider the business and operational needs of different trades in making an analysis of the insurance market. They should study and compare the insurance services, provisions and premiums of different providers before making relevant insurance arrangements. They should also make claims efficiently and effectively after the accident, so as to achieve good results of risk management and risk transfer. Practitioners should also know about local and overseas legislation as well as international conventions, so as to formulate and implement all kinds of policies to ensure that daily operation meets relevant legal requirements.
The age of electronic and networked operation has come to the logistics industry, and e-logistics has become an independent functional area. Practitioners should strengthen their knowledge and skills accordingly to face the challenge. The functional area of e-logistics covers the application of existing electronic tools in logistics work, the development of new technologies for application in new areas, networking, the establishment and application of e-platforms, integration with e-commerce, relevant maintenance, etc.
This functional area covers the formulation of codes of safety that comply with relevant occupational safety and health guidelines and legislation by applying relevant management knowledge and skills to conduct risk assessment with regard to the workplaces of the logistics industry, the loading/unloading equipment and the cargoes being handled. The areas of work include handling of dangerous goods, workplace safety management, risk management for safe operation of loading/unloading equipment and all kinds of instruments, promotion of occupational safety and health legislation, etc. Practitioners should ensure that all employees of the logistics industry receive clear messages of occupational safety and health, so as to protect the personal safety and occupational health of the employees.
This functional area covers the formulation and implementation of quality management schemes by employing the knowledge and skills of quality management. Practitioners should effectively monitor the implementation of these schemes with a view to achieving the result of low cost and high quality. They should also be capable of analyzing, handling and evaluating customers’ feedback, as well as promoting and implementing quality management and staff training. Moreover, they should ensure that the quality of services can meet the requirements of customers and relevant standards.
The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
The contents of all SCSs will be updated regularly.
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