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Background of the Industry

Hong Kong is an important international financial centre with financial services being one of the pillar industries employing more than 200,000 people. Insurance industry plays a key role in our everyday life: insurance in health, life, investment, retirement and others.

Being a leading insurance centre in Asia, Hong Kong has attracted many of the world’s top insurance companies with branch offices in the city. In terms of per capita premium, Hong Kong is ranked as the second most developed insurance market in the region after Japan.

Current Status of the Industry

According to the statistics from the Office of the Commissioner of Insurance in 2010, the total gross premium was 207.2 billion, representing an increase of 11.6% over 2009.

For career-related information, please refer to the following reports / publications / websites:

The primary task of the Insurance ITAC (Industry Training Advisory Committee) is to draw up the Specification of Competency Standards (SCS) applicable to the industry. The SCS will serve as a reference for vocational education and training as well as human resources development.


Job functions and progression pathways in Insurance industry (for reference only*)

Practitioners in the Insurance industry can develop and progress through multiple pathways. Different job roles offer individuals opportunities to excel. Some examples of job roles are available in the following links:

  • Sales and Marketing
  • Administrative Support and Development Service

Click here for information on accredited education and training programmes.
Sales and Marketing
Progression pathways of Sales and Marketing*

Major job descriptions for each of the posts are under development.

* Source: 2010 Manpower Survey Report – Insurance Industry (Vocational Training Council) and/or collective input from the Industry Training Advisory Committee (ITAC).
* The progression pathway may be updated upon revision of SCS or recommendations from the ITAC.
* The examples provided are for reference only. Job functions and progression pathways may vary among companies.

Remark: The information below is extracted from website of Career Advisory Service – Insurance, Labour Department




1. 店務管理人員

  • 1.1 分店經理/店務經理
  • 1.2 樓面經理/樓面主管
  • 1.3 部門主管/部長
  • 2. 售貨員

    3. 收銀員



    1. 採購主任/「買手」

    2. 理貨員

    3. 倉務員/倉務文員

    4. 櫥窗設計員/商品陳列員

    5. 業務推廣員

    Remark: The information below is extracted from website of
    Career Advisory Service – Insurance, Labour Department

    The following information serves as reference to those who are interested to join the industry:

    Insurance Intermediary/MPF Intermediary
    Loss Adjuster
    General Staff
    Insurance Intermediary/MPF Intermediary
    Insurance agents should be aged 18 or above; have completed Form 5 or possess 2 years' relevant experience and have completed a course recognised by the Insurance Agents Registration Board and passed the Insurance Intermediaries Qualifying Examination conducted by the Vocational Training Council
    People who wish to sell MPF schemes must pass the Mandatory Provident Fund Schemes Examination conducted by the Vocational Training Council or the MPF Intermediaries Examination conducted by the Hong Kong Securities Institute and acquire the MPF Intermediaries Card
    Pleasant, proactive and sincere
    Mature, conscientious and honest
    Have good social network
    Have good communication skills
    Like to deal with people
    Have sufficient knowledge of the company's products and have obtained relevant certificates

    Remark: The information below is extracted from website of
    Career Advisory Service – Insurance, Labour Department

    The following information serves as reference to those who are interested to join the industry:

    Marketing/Servicing Department
    Underwriting Department
    Claims Work Department
    Surveying Department
    Actuarial Work
    Support Work
    Marketing/Servicing Department

    An insurance intermediary can either be an insurance agent or an insurance broker. An insurance agent is the agent of an insurance company who sells insurance products on behalf of that company. An insurance broker, on the contrary, represents a policyholder or a prospective policyholder and acts on behalf of the policyholder or prospective policyholder in fulfilling his insurance needs. A person shall not act both as an insurance agent and an insurance broker at the same time. The duties of insurance intermediaries include:

    Advise the clients on insurance needs and place their insurances with insurers
    Explore new markets and find new clients through referrals by clients and random visits
    Advise on ways to reduce risks and hazards thereby lowering the premium payable
    Keep records of the clients, the nature of the policies and the terms specified thereon, and suggest to clients to review or renew the policies whenever necessary or appropriate
    Help clients settle claims with the insurers in case of mishaps
    MPF intermediaries: sell MPF schemes; advise clients on constituent funds or underlying approved pooled investment funds of MPF schemes
  • Recognise employees’ experience, knowledge and skills acquired at work.
  • Facilitate individuals in setting clear directions for further training without starting from scratch.
  • Encourage continuing education and lifelong learning among industry practitioners.
  • Objective




    Award Scheme for Learning Experiences

    The Award Scheme aims to encourage outstanding or emerging practitioners to engage in learning activities (e.g. international competitions, seminars, sharing sessions and study tours, etc.) in different places around the world with a view to broadening their horizons and developing network with industry partners in and outside Hong Kong.

    Learning activities endorsed by the ITAC for the Award Scheme for 2014-15 include:

    International Union of Marine Insurance (IUMI) Conference

    Study exchange programmes offered by Insurance School of Japan

    Cross-Straits, Hong Kong & Macau Insurance Business Conference

    27th East Asian Insurance Congress


    A maximum of 3 applicants may be selected by respective ITACs for award in each financial year. Awards are of two categories:
    - Awardees attending learning activities held within Hong Kong will receive an award of HK$10,000;
    - Awardees attending learning activities held outside Hong Kong will receive an award of HK$30,000.

    Eligibility of applicants

    Applicants must:
    (a) be a Hong Kong resident; and
    (b) be an incumbent practitioner in the industry concerned; and
    (c) have completed a QF-recognized programme, and/or acquired a RPL qualification.

    Application procedures

    Applicants are advised to read the Application Guidelines of the Award Scheme.

    Completed Application Form must be sent, either by post or by fax, to Qualifications Framework Secretariat, 16/F., VTC Tower, 27 Wood Road, Wan Chai, Hong Kong, with the name of the Award Scheme marked on the envelope on or before 17 April 2014.

    For any enquiries, please contact the Qualifications Framework Secretariat:
    Tel: 2836 1706 ; Fax: 3106 2035 ; Email:

    Insurance Industry Training Advisory Committee
    List of Members, the 2nd term (from 1/2/2013 to 31/12/2014)


    Mr Alfred LEUNG On-fook, JP

    Subcommittee Convenors :
    Mr Allan YU Kin-nam (Promotion & Consultation Subcommittee)
    Mr Alex CHU Wing-yiu (Specification of Competency Standards (SCS) Drafting Subcommittee)

    Mr CHENG Lai-pung, Dr Roy CHEUNG, Mr Andrew CHOW Yiu-ming,

    Mrs Francine FU KWONG Wing-ting, Mr Patrick HO, Mr Albert KWOK,

    Mr Benny LAI Kwok-keung, Mr Teem LAM, Mr Samuel LAU, Ms Angie LEUNG,

    Ms Juan LEUNG Chung-yan, Ms Venus LI, Mr Geoffrey LUNG Tat-ming,

    Mr Tony MAK Wing-kwong, Ms Rebecca POON Chui-ngor, Dr Gollum SHAU Kwok-lam,

    Mr Joseph SIT, Mr Peter TAM Chung-ho, Mr Simon WAN, Education Bureau Representative,

    Office of the Commissioner of Insurance Representative

    Training Needs for Insurance Industry

    The training need of industry is keen. The training types/topics include:

  • Associate of the Chartered Insurance Institute (ACII)
  • Effective Communication Skills
  • English Writing
  • Spoken English
  • General Insurance
  • Interpersonal Skills
  • Law relating to Insurance
  • Leadership
  • Life Insurance
  • Principles & Practice of Management
  • Problem Solving and Decision Making
  • Putonghua
  • Risk Management
  • Strategic Management
  • Use of Computer

  • Qualifications Register

    You can browse through the Qualifications Register ( to search for education and training courses related to Insurance industry:

    1. Get into the QR website:

    2. Choose “ Look for information on current learning programmes”

    3. Insert “Insurance” into the keyword search

    All qualifications uploaded on the QR are quality assured and recognised under the Qualifications Framework.

    The following organizations support the implementation of QF at the Insurance industry, together with the training providers and the industry participants.

    Trade Associations:
  • Hong Kong Chamber of Insurance Intermediaries
  • General Agents and Managers Association of Hong Kong
  • Hong Kong General Insurance Agents Association
  • Life Underwriters Association of Hong Kong
  • Professional Insurance Brokers Association
  • Hong Kong Confederation of Insurance Brokers
  • Hong Kong Federation of Insurers
  • Chinese Insurance Association of Hong Kong
  • Unions:
  • Hong Kong Insurance Practitioners General Union
  • Hong Kong Clerical Employees General Union
  • Insurance & Finance Practitioners Solidarity Sector
  • Professional Bodies::
  • Insurance Institute of Hong Kong
  • Institute of Financial Planners of Hong Kong
  • Hong Kong Society of Certified Insurance Practitioners
  • Life Office Management Association (LOMA) Society of Hong Kong
  • To be announced

    11.12.2012 Seminar on Qualifications Framework for Insurance Industry

    The Insurance Industry Training Advisory Committee (ITAC) and Qualifications Framework Secretariat (QFS) jointly organized the Seminar on Qualifications Framework for Insurance Industry on 11 December 2012.


    3.13.2011 1st Meeting of the Insurance Industry Training Advisory Committee

    25.11.2010 Industry Consultation for Insurance Industry

    The industry consultation was held on 25th November, 2010 to gather comments from industry stakeholders on setting up an Industry Training Advisory Committee (ITAC) for the industry.



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    四月 2014

    Qualifications Framework Stakeholders Forum
    Date :
    Time :
    3:00pm - 5:30pm
    Venue :
    Auditorium, G/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
    Details :
    The Education Bureau (EDB) and the Qualifications Framework Secretariat (QFS) jointly organised a QF Stakeholders Forum at the Central Government Offices, Tamar, on 29 May 2013. This Forum aims to provide an opportunity for stakeholders from different sectors to exchange views and comments on the development and implementation of QF so as to promote QF’s development further.