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Specification of Competency Standards (SCS) > List of SCSs > Property Management Industry > SCS > Functional Areas > Units of Competencies

Units of Competencies for the Property Management Industry

1. Management of the Property Environment

Mainly on the cleanliness, hygienic conditions, landscape improvement and safety of the environment

QF Level

Code

Name

Credit

Level 1

PMZZEM101A	Carry out daily building security work	1.5
PMZZEM102A	Have knowledge on emergency situations	1.5
PMZZEM103A	Know about fire prevention in a building	1.5
PMZZEM104A	Carry out basic cleaning work of a building	1.5
PMZZEM105A	Carry out basic gardening work	1.5

Level 2

PMZZEM201A	Carry out building security work under special circumstances	1.5
PMZZEM202A	Handle emergency situations following prescribed steps	1.5
PMZZEM203A	Carry out fire prevention measures in a building	1.5
PMZZEM204A	Carry out private road control, cleaning and environmental protection work of a building	1.5
PMZZEM205A	Carry out various gardening and landscape improvement works	1.5

Level 3

PMZZEM301A	Lead subordinates to carry out building security duties	3
PMZZEM302A	Supervise subordinates in handling individual emergency cases	3
PMZZEM303A	Supervise subordinates in carrying out fire prevention measures in a building	3
PMZZEM304A	Supervise subordinates in carrying out private road control, cleaning and environmental protection work of a building	1.5
PMZZEM305A	Supervise landscape improvement work	1.5

Level 4

PMZZEM401A	Execute the management of building security tasks	3
PMZZEM402A	Manage the handling of emergency situations	3
PMZZEM403A	Promote staff awareness of keeping the building environment safe	3
PMZZEM404A	Monitor and improve the conditions of private road control, cleaning and environmental protection of a building	3
PMZZEM405A	Manage landscape improvement matters	3

Level 5

PMZZEM501A	Manage and plan building security tasks	6
PMZZEM502A	Formulate and evaluate emergency handling measures	6
PMZZEM503A	Formulate and maintain effective measures on environmental safety	6
PMZZEM504A	Plan the overall private road control, cleaning and environmental protection work of a building	6
PMZZEM505A	Plan and coordinate the overall landscape improvement work	6

Level 6

	PMZZEM601A	Continuously improve the provision of building security services of the company	6
	PMZZEM602A	Plan the environmental protection policy for a building development	6

Level 7

2. Building Repair and Maintenance / Improvement and Enhancement

Mainly on repair and maintenance of the building structure and its facilities (ventilation, fire services installations, plumbing and drainage, air-conditioning and electrical installations), maintain and continuously improve the functions of a building in order to enhance its value. Purchasing and outsourcing of repair and maintenance works of buildings are included.

QF Level

Code

Name

Credit

Level 1

	PMZZBM101A	Report damages found within the watch area of a building	1.5
	PMZZBM102A	Support contractors in the construction works according to instructions	1.5

Level 2

PMZZBM201A	Carry out general facility repair and maintenance work of a building	1.5
PMZZBM202A	Carry out general carpentry and ironmongery repair and maintenance work of a building	1.5
PMZZBM203A	Carry out general concrete repair work of a building	1.5
PMZZBM204A	Collect basic information on improvement and enhancement of a building	1.5
PMZZBM205A	Purchase materials and support the process of repair and maintenance work by contractors according to instructions	1.5

Level 3

PMZZBM301A	Organize repair and maintenance work of a building	3
PMZZBM302A	Provide initial views on improvement and enhancement of a building	1.5
PMZZBM303A	Check and accept materials upon delivery and follow up on repair and maintenance works of contractors	3

Level 4

PMZZBM401A	Management of repair and maintenance work of a building	9
PMZZBM402A	Pursue improvement and enhancement plans of a building	6
PMZZBM403A	Manage purchasing and out-sourcing arrangements	3

Level 5

PMZZBM501A	Plan and manage the repair and maintenance work of a building	9
PMZZBM502A	Formulate and implement feasible plans on overall improvement and enhancement of a building	9
PMZZBM503A	Plan and manage purchasing and out-sourcing work	6

Level 6

PMZZBM601A

Develop continuously on the technicality of repair and maintenance management of a building

Level 7

3. Property Management Services for Owners, Tenants and the Community

Mainly on daily services for and liaison with owners / residents / tenants / clients, etc.

QF Level

Code

Name

Credit

Level 1

	PMZZOS101A	Carry out daily frontline property management services for owners, tenants and customers	1.5
	PMZZOS102A	Know about records on management matters	1.5

Level 2

PMZZOS201A	Handle enquiries and complaints according to individual circumstances	1.5
PMZZOS202A	Keep record of management matters, dispatch and collect documents and maintain proper filing	1.5
PMZZOS203A	Carry out preparatory work and provide services on shopping centre, cultural, recreational and community activities according to instructions	1.5
PMZZOS204A	Carry out steps on pre-management work according to instructions	1.5
PMZZOS205A	Handle lease management matters and enforce lease terms	1.5

Level 3

PMZZOS301A	Supervise and arrange frontline management services for owners and tenants	3
PMZZOS302A	Verify the records on property management matters	3
PMZZOS303A	Arrange manpower and venue set-up for various types of meetings of owners	1.5
PMZZOS304A	Collect data for insurance claims	1.5
PMZZOS305A	Lead subordinates to prepare, promote and carry out activities in shopping centres and other cultural, recreational and community activities	1.5
PMZZOS306A	Be able to comprehend pre-management procedures and lead subordinates to carry out respective measures	1.5
PMZZOS307A	Lead subordinates in handling lease management matters and enforcement of lease terms	3

Level 4

PMZZOS401A	Liaise with owners, tenants and customers on property management matters	6
PMZZOS402A	Arrange meetings for owners and tenants	3
PMZZOS403A	Handle matters relating to insurance claims	3
PMZZOS404A	Provision of professional quality management services	6
PMZZOS405A	Master the skills in organizing and promoting shopping centre, cultural, recreational and community activities	3
PMZZOS406A	Arrange pre-management work, take-over and hand-over work of a building or a flat, and follow up on reinstatement work	3
PMZZOS407A	Handle lease management matters and liaise with tenants	6

Level 5

PMZZOS501A	Assist owners in the formation of owners' organization to handle property management matters in concerted efforts	9
PMZZOS502A	Formulate standing orders and chair meetings	9
PMZZOS503A	Determine insurance coverage and terms of the policy	6
PMZZOS504A	Formulate quality assurance services procedures	6
PMZZOS505A	Devise and develop plans on shopping centre, cultural, recreational and community activities and value-added services	9
PMZZOS506A	Overall planning of pre-management matters	6
PMZZOS507A	Consolidate trade mix and manage leasing matters flexibly	9

Level 6

PMZZOS601A	Represent owners / tenants in external liaison and formulate management strategies	6
PMZZOS602A	Formulate risk management strategies	6
PMZZOS603A	Plan and devise quality management standards	6
PMZZOS604A	Overall planning and evaluation of shopping centre, cultural, recreational and community activities and value-added services	9
PMZZOS605A	Plan the pre-management programme and participate in drafting of the deed of mutual covenant	6
PMZZOS606A	Evaluate lease management standard and plan leasing strategies	9

Level 7

PMZZOS701A

Strategic planning on the direction of community development to fulfil obligations to the society

4. Facility Management

Mainly on club house, shopping centre, industrial and commercial buildings, and other types of premises, ancillary facility of carparks and loading areas, and other facilities managed by property management companies

QF Level

Code

Name

Credit

Level 1

PMZZFM101A	Know about club house, cultural and recreational facility	1
PMZZFM102A	Know about facilities of shopping centres and other types of premises including industrial and commercial buildings	1
PMZZFM103A	Carry out carpark and loading area control measures	1

Level 2

PMZZFM201A	Inspect club house, cultural and recreational facility	1
PMZZFM202A	Inspect facilities of shopping centres and other premises including industrial and commercial buildings	1
PMZZFM203A	Handle incidents in carpark and loading area according to individual circumstances	1

Level 3

PMZZFM301A	Inspect on the management and use of club house, cultural and recreational facility	3
PMZZFM302A	Inspect on the installation and use of facilities of shopping centres and other premises including commercial and industrial buildings	3
PMZZFM303A	Lead subordinates in carrying out carpark and loading area control work	1.5

Level 4

PMZZFM401A	Manage club house, cultural and recreational facility	6
PMZZFM402A	Management of shopping centres and other premises including industrial and commercial buildings	6
PMZZFM403A	Monitor the use of carpark and loading area	3

Level 5

PMZZFM501A	Plan and replace club house and recreational facility	9
PMZZFM502A	Undertake asset assessment and management of shopping centres and other premises including industrial and commercial buildings	6
PMZZFM503A	Overall planning of the control measures of a carpark and a loading area	6

Level 6

PMZZFM601A

Plan the development of club house, cultural and recreational facilities, shopping centres, industrial and commercial buildings and other premises

Level 7

5. Law in Practice

Including understanding the general scope of work of government departments and the judiciary system, arrangement of litigation and mediation, drafting of contracts, etc. and providing legal advice on the Building Management Ordinance

QF Level

Code

Name

Credit

Level 1

PMZZLW101A

Know about the government departments and public services organizations

1.5

Level 2

PMZZLW201A

Liaise with relevant the government departments and public services organizations in dealing with general property management matters

1.5

Level 3

PMZZLW301A

Supervise subordinates to liaise with relevant organizations in dealing with property management issues

Level 4

	PMZZLW401A	Master knowledge of jurisdiction in relation to property management cases in order to handle legal matters	6
	PMZZLW402A	Draft specifications for property management services contracts	6

Level 5

	PMZZLW501A	Be familiar with the judicial system of Hong Kong, and have sufficient understanding on legal proceedings and arrangements of litigations and mediations	6
	PMZZLW502A	Write service contract and determine contract terms	9

Level 6

	PMZZLW601A	Master knowledge of the latest amendments in related legislation and submit views on draft bills	9
	PMZZLW602A	Review contract terms and the content of legal documents	9

Level 7

6. Finance and Asset Management

Mainly on financial management and budget preparation

QF Level

Code

Name

Credit

Level 1

PMZZFN101A

Carry out daily fee-collection duties as instructed

1.5

Level 2

PMZZFN201A

Handle petty cash income according to instructions

1.5

Level 3

PMZZFN301A

Lead subordinates to handle petty cash income and follow up on outstanding payment

Level 4

	PMZZFN401A	Handle financial income and expenses	3
	PMZZFN402A	Handle account statements and balance sheets	6

Level 5

	PMZZFN501A	Monitor financial income and expenses	6
	PMZZFN502A	Formulate annual budget and arrange for account audit	9

Level 6

PMZZFN601A

Verify and approve expenditure items and budget, and develop internal audit procedures

Level 7

PMZZFN701A

Plan for corporate finance and asset management, and carry out risk assessment

7. Human Resources Management

Plan on manpower needs, staff recruitment, training, performance assessment, building of management team with close cooperation, work safety and good communication with clients, which includes unique requirements of the property management industry, for instance code of practices of the profession, personal ethics, language requirements and legal provisions

QF Level

Code

Name

Credit

Level 1

PMZZHR101A	Completion of tasks by cooperation among members of a property management team	1
PMZZHR102A	Carry out daily property management duties in a safe manner	1
PMZZHR103A	Carry out daily customer service and hospitality duties	1

Level 2

PMZZHR201A	Suggest the workload of each post, manpower and training need	1.5
PMZZHR202A	Work in accord with colleagues	1.5
PMZZHR203A	Create a safe work environment of property management	1.5
PMZZHR204A	Carry out customer services duties in accordance with the need of customers	1.5

Level 3

PMZZHR301A	Assign appropriate staff to be on duty at different posts, arrange shift duties and on-the-job training	1.5
PMZZHR302A	Supervise a property management team to complete relevant tasks	3
PMZZHR303A	Lead subordinates to carry out safety measures in property management work	1.5
PMZZHR304A	Lead subordinates to carry out customer service duties	3

Level 4

PMZZHR401A	Manpower planning and training for staff within the property managed	6
PMZZHR402A	Lead the team in the provision of quality property management service	3
PMZZHR403A	Occupational safety and health management in a property management environment	3
PMZZHR404A	Customer service management	6

Level 5

PMZZHR501A	Conduct overall human sources planning for property management division	6
PMZZHR502A	Plan for the continuous improvement of property management service standard	6
PMZZHR503A	Plan for measures of occupational health and safety in property management	6
PMZZHR504A	Plan on customer service and management of owners' organizations	9

Level 6

PMZZHR601A

Conduct overall planning on human resources development in property management

Level 7

Advanced Options

Other Functional Areas:

Note:

The SCS has been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.

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