Qualifications Framework
Education Bureau繁體版簡體版Text Only
SearchSite Map
Home
Qualifications Framework (QF)
Committees
Quality Assurance
Qualifications Register (QR)
Recognition of Prior Learning (RPL) and Appointed Assessment Agencies
Award Scheme for Learning Experiences
SCS-based Training Packages
Qualifications Framework Support Schemes
Resources Centre
What's New
FAQs
Related Links
Contact Us
Units of Competencies for the Beauty Industry
1. Make-up
The knowledge and skills in this functional area enable practitioners to provide professional aesthetic cosmetic services. The knowledge they are to acquire covers cosmetic care; aesthetic analysis of the face; facial contouring; colour and lighting, contraindications and precautions for the use of cosmetic products; sanitisation of cosmetic tools, etc. The specialist skills in this area include those required for day and evening make-up, bridal make-up, photography make-up, film and television make-up, stage make-up, special effects make-up, seasonal colouring, character make-up, face and body painting, etc.
QF Level
 CodeNameCredit
Level 1
BEZZCN101AKnow about job ethics and staff code of conduct3
BEZZCN102AKnow about public hygiene3
BEZZCN103AKnow about codes of general safety for beauty workplaces3
BEZZCN104AUnderstand basic knowledge of customer services3
BEZZCN106AUnderstand basic beauty care knowledge6
BEZZCN107ADifferentiate types, ingredients and uses of beauty products6
BEZZCN108AKnow about skin structure and lesions6
BEZZCN111AApply different sterilization methods and procedures6
BEZZCN113AKnow about basic skin care6
BEZZMU102ADesign and shape eyebrows3
BEZZMU103AUse general cosmetic products and tools3
BEZZMU104AMaster basic day make-up techniques6
BEZZMU105AKnow about chromatology3
Level 2
BEZZCN201AKnow about the transmission and prevention of common infectious diseases6
BEZZCN202AApply industry-related occupational safety and health, environment protection and dangerous goods regulations6
BEZZCN203AApply basic first aid knowledge6
BEZZCN205AUse simple English to communicate with customers6
BEZZCN206AUse simple Putonghua to communicate with customers6
BEZZCN207ACustomer relationship skills3
BEZZCN215ACarry out customer consultation service3
BEZZCN217AUnderstand the structures of anatomy of the skull and facial muscles3
BEZZMU201AIdentify labels and common ingredients of cosmetics6
BEZZMU202AApply chromatology to make-up3
BEZZMU203AMaster evening make-up techniques3
BEZZMU204AApply various types of pseudo-eyelashes3
BEZZMU205AModify and enhance facial profiles and features3
BEZZMU206AMaster sketching techniques and make-up design3
BEZZMU208AApply basic body painting techniques3
BEZZMU209ADraw simple body painting patterns3
BEZZMU210AKnow about personal colour diagnosis6
Level 3
BEZZCN301AIdentify types and symptoms of common infectious diseases9
BEZZCN302APromote beauty products and services9
BEZZCN303ACommunicate with customers in complicated English6
BEZZCN304ACommunicate with customers in complicated Putonghua6
BEZZCN305AMaster quality customer service6
BEZZMU301APerform basic bridal make-up3
BEZZMU302AApply indoor and outdoor make-up techniques3
BEZZMU303APerform wedding costume and banquet make-up for related parties3
BEZZMU304APerform photography make-up (black and white and colour)3
BEZZMU305APerform general special effects make-up3
BEZZMU306AMaster the composition of body painting3
BEZZMU307AApply sfumato to body painting3
BEZZMU308ADraw complicated patterns6
BEZZMU309ASketch body image (upper body)6
BEZZMU310ADraw dynamic body painting (upper body)3
BEZZMU311AUse body painting materials and tools3
BEZZMU312AApply shading techniques in chromatology X personal image design3
BEZZMU313AMaster the relationship between different scenes and stage make-up3
BEZZMU316APerform fashionable make-up3
BEZZMU317APerform fashion make-up3
Level 4
BEZZCN401AFormulate procedures and requirements for managing the environmental hygiene of the venue in operation6
BEZZMU401APerform complicated special effects make-up6
BEZZMU402ADesign stage make-up image6
BEZZMU403ASketch body image (whole body)6
BEZZMU404ADraw dynamic body painting (whole body)6
BEZZMU406APerform make-up styling (personal image)6
BEZZMU407APerform film and TV make-up6
Level 5
BEZZMU501ADesign body painting images9
Level 6
Level 7
2. Nail, Hand and Foot Care
A set of skills standards and working procedures are formulated with reference to the specialist knowledge and skills required in nail care services, which cover hygiene and infectious diseases; the ability to assess clients' physical condition as reflected in their finger-nails and toe-nails and provide recommendations on appropriate treatments; the structure of the finger-nail and toe-nail; nail ailment cases; natural nail care (including filing and cuticle treatments, buffing and enamel application techniques, as well as basic and advanced mechanical polishing); wearing and removal of artificial nails (including French manicure, acrylic and gel nails); nail repair and enamel removal; nail art (including nail art design, hand painting, airbrushing and 3D embedding); treatment of nail conditions; sterilization and sanitisation of tools; relevant contraindications and precautions; professional conduct, etc. Equipped with knowledge and skills in these aspects, practitioners will be able to provide safe, comfortable and reliable nail care services.
Another set of skills standards and procedures are formulated with reference to the specialist knowledge and skills required in foot care services, which cover hygiene and infectious diseases; the ability to assess clients' physical condition as reflected in their feet and provide recommendations on appropriate treatments; the bone structure and muscular system of the foot; common foot conditions (such as athlete's foot, eczema, calluses, varicose veins and flat feet); foot skin care (such as cleansing, exfoliation, massage and relevant contraindications and precautions); sterilization and sanitisation of tools, etc. Equipped with knowledge and skills in these aspects, practitioners will be able to provide safe, comfortable and reliable foot care services.
A further set of skills standards and procedures for this functional area are formulated with reference to the specialist knowledge and skills required in hand care services, which cover hygiene and infectious diseases; the ability to assess clients' physical condition as reflected in their hands and provide recommendations on appropriate treatments; the bone structure and muscular system of the hand; common hand conditions (such as irritant contact dermatitis and calluses on the hands); hand skin care (such as maintenance treatments, cleansing, exfoliation, massage and relevant contraindications and precautions); sterilization and sanitisation of tools, etc. Equipped with knowledge and skills in these aspects, practitioners will be able to provide safe, comfortable and reliable hand care services.
QF Level
 CodeNameCredit
Level 1
BEZZCN101AKnow about job ethics and staff code of conduct3
BEZZCN102AKnow about public hygiene3
BEZZCN103AKnow about codes of general safety for beauty workplaces3
BEZZCN104AUnderstand basic knowledge of customer services3
BEZZCN107ADifferentiate types, ingredients and uses of beauty products6
BEZZCN108AKnow about skin structure and lesions6
BEZZCN109AKnow about basic human body structure and physiological system6
BEZZCN110AApply codes of safety for general beauty-related electrical appliances3
BEZZCN111AApply different sterilization methods and procedures6
BEZZCN113AKnow about basic skin care6
BEZZNA101ADifferentiate hand/foot care product labels and tools3
BEZZNA102AKnow about basic structure of hand and foot bones and muscular system6
BEZZNA103AKnow about basic techniques and common problems for nail and hand/foot care3
Level 2
BEZZCN201AKnow about the transmission and prevention of common infectious diseases6
BEZZCN202AApply industry-related occupational safety and health, environment protection and dangerous goods regulations6
BEZZCN203AApply basic first aid knowledge6
BEZZCN205AUse simple English to communicate with customers6
BEZZCN206AUse simple Putonghua to communicate with customers6
BEZZCN207ACustomer relationship skills3
BEZZCN215ACarry out customer consultation service3
BEZZNA201APerform basic hand massage3
BEZZNA202APerform basic foot massage6
BEZZNA203AApply knowledge of various types of finger/toe nail abnormalities and lesions6
BEZZNA204ATechniques of operating nail and hand/foot care instruments3
BEZZNA205APerform basic manicure/ pedicure3
BEZZNA206AUse various types of nail enhancement tools3
Level 3
BEZZCN301AIdentify types and symptoms of common infectious diseases9
BEZZCN302APromote beauty products and services9
BEZZCN303ACommunicate with customers in complicated English6
BEZZCN304ACommunicate with customers in complicated Putonghua6
BEZZCN305AMaster quality customer service6
BEZZNA303APerform acrylic nail enhancement3
BEZZNA304APerform UV gel nail enhancement3
BEZZNA305AApply fibre nail tips3
BEZZNA306AMaster basic finger/toe nail art techniques3
BEZZNA307AProduce and remove artificial finger/toe nails3
BEZZNA308AProduce 2D nail art3
BEZZNA309AMaster marble nail art3
BEZZNA310AMaster nail airbrushing techniques3
BEZZNA311AMaster electric nail filing and inlaying techniques3
BEZZNA312AMaster manicure and pedicure techniques6
Level 4
BEZZCN401AFormulate procedures and requirements for managing the environmental hygiene of the venue in operation6
BEZZCN409AFormulate procedures for the maintenance and repair of beauty equipment6
BEZZNA401ADesign finger/toe nail art patterns6
BEZZNA402AProduce 3D patterns6
Level 5
Level 6
Level 7
3. Beauty Health Care
The knowledge in aromatherapy, spa, reflexology, Chinese medicine beauty care, nutrition for natural beauty, hygiene management, etc. is much needed to meet the burgeoning demand for various health care services. This functional area covers natural beauty care that uses colour, light, heat, electric and music therapies; relevant massage techniques as well as their therapeutic effects and contraindications; the history of aromatherapy; the respective properties, therapeutic effects, application methods, adverse effects and contraindications of essential oils, carrier oils and floral water; knowledge of the use and contraindications of health foods, functional foods and Chinese wellness foods, etc. Equipped with knowledge and skills in these aspects as well as management, safe operation of beauty equipment and professional conduct, practitioners will be able to provide safe, reliable and natural beauty health care services.
QF Level
 CodeNameCredit
Level 1
BEZZCN101AKnow about job ethics and staff code of conduct3
BEZZCN102AKnow about public hygiene3
BEZZCN103AKnow about codes of general safety for beauty workplaces3
BEZZCN104AUnderstand basic knowledge of customer services3
BEZZCN105AKnow about beauty service types and their functions6
BEZZCN106AUnderstand basic beauty care knowledge6
BEZZCN107ADifferentiate types, ingredients and uses of beauty products6
BEZZCN108AKnow about skin structure and lesions6
BEZZCN109AKnow about basic human body structure and physiological system6
BEZZCN110AApply codes of safety for general beauty-related electrical appliances3
BEZZCN111AApply different sterilization methods and procedures6
BEZZCN114AKnow about the origin, properties, applications and contraindications of aromatherapy6
BEZZHC101AKnow about beauty and health care treatments3
BEZZHC104AIdentify common floral waters and their effects3
Level 2
BEZZCN201AKnow about the transmission and prevention of common infectious diseases6
BEZZCN202AApply industry-related occupational safety and health, environment protection and dangerous goods regulations6
BEZZCN203AApply basic first aid knowledge6
BEZZCN205AUse simple English to communicate with customers6
BEZZCN206AUse simple Putonghua to communicate with customers6
BEZZCN207ACustomer relationship skills3
BEZZCN210AIdentify various types of skin and skin care3
BEZZCN211ASkin test prior to treatment3
BEZZCN212ACarry out general body massage6
BEZZCN215ACarry out customer consultation service3
BEZZCN218ACarry out aromatherapy massage6
BEZZCN222AUse of general beauty equipment9
BEZZCN223AUse of general body care equipment9
BEZZCN225AUnderstand how massage promotes blood and lymphatic circulations6
BEZZCN226AKnow about basic nutrition6
BEZZCN227AKnow about the development and effects of different types of head massage3
BEZZHC201AMaster the effects of the chemical components of aromatherapy products on human body3
BEZZHC203AUnderstand the general development of spa therapy3
BEZZHC204AUnderstand the corresponding environmental setting for spa therapy3
BEZZHC205AUnderstand the matching of different beauty and body treatments with spa treatments6
BEZZHC206AOperate various types of spa massage equipment3
BEZZHC207APerform general spa therapy6
BEZZHC209AHandle customer enquiries on foot reflexology6
BEZZHC210APerform foot reflexology15
BEZZHC211AUnderstand the environmental accessory facilities for foot reflexology3
BEZZHC213AUnderstand diets for beauty and for different seasons6
BEZZHC214AKnow about the corresponding environmental setting for health massage3
BEZZHC215AUnderstand product information of general health foods3
BEZZHC218AKnow about beauty and health care3
BEZZHC220AKnow about the general development of beauty and health care market3
BEZZHC221AUnderstand the types, effects and contraindications of spa therapies6
BEZZHC222ACarry out general spa procedures and consultation6
BEZZHC223AUnderstand health massage techniques and contraindications9
Level 3
BEZZCN301AIdentify types and symptoms of common infectious diseases9
BEZZCN302APromote beauty products and services9
BEZZCN303ACommunicate with customers in complicated English6
BEZZCN304ACommunicate with customers in complicated Putonghua6
BEZZCN305AMaster quality customer service6
BEZZCN311AApply deep tissue massage9
BEZZCN312AOperate and maintain various types of body care equipment15
BEZZCN313AOperate and maintain various types of beauty equipment15
BEZZCN314AUnderstand the relationship between nutrition and beauty6
BEZZCN315APerform head massage6
BEZZHC301ABlend aromatherapy products for beauty care6
BEZZHC302AAnalyze customers" spa treatment needs and assess effects of treatments6
BEZZHC306AMaster the reactions of human body to foot reflexology6
BEZZHC310AAnalyze customers" needs for beauty treatment and food therapy6
BEZZHC311AReview health-preserving beauty treatment effects6
BEZZHC312AExplain health food label information to customers6
BEZZHC316AKnow about the relationship among body constitutions, diets and beauty care6
BEZZHC318AMix dressing ingredients for beauty and health6
BEZZHC319AMaster various types of stress-relieving beauty treatment techniques6
BEZZHC320APerform health massage treatments9
Level 4
BEZZCN401AFormulate procedures and requirements for managing the environmental hygiene of the venue in operation6
BEZZCN409AFormulate procedures for the maintenance and repair of beauty equipment6
BEZZHC401ADesign Know about the corresponding environmental setting for health massage for aromatherapy beauty treatments3
BEZZHC402AMaster the relationship between aromatherapy beauty and the operation of nervous and endocrine systems6
BEZZHC404AApply professional aromatherapy knowledge to mood relaxation and beauty enhancement9
BEZZHC405AMaster water quality and sterilization systems for various types of spa equipment6
BEZZHC406ADesign environmental accessory facilities for spa treatments6
BEZZHC407AAssess the mood de-stressing and beauty effects of spa treatments6
BEZZHC408ADesign environmental accessory facilities for foot reflexology6
BEZZHC409AMaster the relationship of foot reflexology to the operation of nervous and endocrine systems6
BEZZHC410AEvaluate the effects of foot reflexology9
BEZZHC414ADesign environmental accessory facilities and furnishings for beauty treatments6
BEZZHC415AAnalyze customers" needs of in-depth foot reflexology9
BEZZHC418ACombine health and beauty care and food therapy with health massage in beauty treatment package6
BEZZHC419AAnalyze health food information and effects6
Level 5
Level 6
Level 7
4. Beauty Care
This functional area covers basic facial care treatments (including face, eye, lip, neck and shoulder treatments); the skin structure; skin diagnosis and analysis; seasonal skin care and the relevant contraindications; various face and head massage techniques; ingredients and therapeutic effects of beauty care products; cosmeceutical science; the operation, maintenance and safe use of beauty equipment, practical knowledge about intense pulse light (IPL) treatments as well as their applications, therapeutic effects and contraindications; professional conduct and the image of practitioners; hygiene management and infectious diseases; Equipped with knowledge and skills in these aspects, practitioners will be able to provide safe and reliable beauty and skin care services.
QF Level
 CodeNameCredit
Level 1
BEZZCN101AKnow about job ethics and staff code of conduct3
BEZZCN102AKnow about public hygiene3
BEZZCN103AKnow about codes of general safety for beauty workplaces3
BEZZCN104AUnderstand basic knowledge of customer services3
BEZZCN105AKnow about beauty service types and their functions6
BEZZCN106AUnderstand basic beauty care knowledge6
BEZZCN107ADifferentiate types, ingredients and uses of beauty products6
BEZZCN108AKnow about skin structure and lesions6
BEZZCN109AKnow about basic human body structure and physiological system6
BEZZCN110AApply codes of safety for general beauty-related electrical appliances3
BEZZCN111AApply different sterilization methods and procedures6
BEZZCN114AKnow about the origin, properties, applications and contraindications of aromatherapy6
BEZZBC101AKnow about basic massage for face, shoulders and neck6
BEZZBC102AIdentify mask types and ingredients6
Level 2
BEZZCN201AKnow about the transmission and prevention of common infectious diseases6
BEZZCN202AApply industry-related occupational safety and health, environment protection and dangerous goods regulations6
BEZZCN203AApply basic first aid knowledge6
BEZZCN205AUse simple English to communicate with customers6
BEZZCN206AUse simple Putonghua to communicate with customers6
BEZZCN207ACustomer relationship skills3
BEZZCN210AIdentify various types of skin and skin care3
BEZZCN211ASkin test prior to treatment3
BEZZCN215ACarry out customer consultation service3
BEZZCN217AUnderstand the structures of anatomy of the skull and facial muscles3
BEZZCN218ACarry out aromatherapy massage6
BEZZCN219AMaster temporary hair removal techniques3
BEZZCN222AUse of general beauty equipment9
BEZZCN225AUnderstand how massage promotes blood and lymphatic circulations6
BEZZCN226AKnow about basic nutrition6
BEZZBC201ATint eyebrows and eyelashes3
BEZZBC202ACarry out general facial massage treatments3
BEZZBC203ACarry out general beauty treatments6
Level 3
BEZZCN301AIdentify types and symptoms of common infectious diseases9
BEZZCN302APromote beauty products and services9
BEZZCN303ACommunicate with customers in complicated English6
BEZZCN304ACommunicate with customers in complicated Putonghua6
BEZZCN305AMaster quality customer service6
BEZZCN313AOperate and maintain various types of beauty equipment15
BEZZCN314AUnderstand the relationship between nutrition and beauty6
BEZZBC301AUnderstand beauty optics (face)3
BEZZBC302APerform beauty tattooing and embroidering9
BEZZBC303APerform eyelash curling/ eyelash extension6
Level 4
BEZZCN401AFormulate procedures and requirements for managing the environmental hygiene of the venue in operation6
BEZZCN405AMaster permanent hair removal techniques6
BEZZCN409AFormulate procedures for the maintenance and repair of beauty equipment6
BEZZBC401AAssess the effects of beauty care and recommend treatments6
BEZZBC402AOperate optical beauty equipment (face)15
Level 5
Level 6
Level 7
5. Body Care
Comprehensive skills standards and practical guidelines for this functional area are formulated to meet the development needs of the body care and slimming sector as well as the growing market demand for its services. This area covers professional conduct; hygiene management and infectious diseases; the therapeutic effects, techniques and contraindications of a variety of massage treatments (such as Chinese, Swedish, Japanese, Thai, Hawaiian, hot stone, breast enhancing and abdominal massage treatments); basic practical knowledge about the operation, use and application of standard beauty equipment; practical knowledge, procedures, therapeutic effects and contraindications of IPL body care and breast care treatments; and the procedures, contraindications and precautions for waxing treatments.
The area of slimming management covers slimming and the criteria for bodily beauty; weight management, dietary control, causes and assessment of obesity; the operation and safety of slimming equipment; and relevant contraindications and precautions for slimming, etc. Equipped with knowledge and skills in these aspects, practitioners will be able to provide safe and reliable beauty services.
QF Level
 CodeNameCredit
Level 1
BEZZCN101AKnow about job ethics and staff code of conduct3
BEZZCN102AKnow about public hygiene3
BEZZCN103AKnow about codes of general safety for beauty workplaces3
BEZZCN104AUnderstand basic knowledge of customer services3
BEZZCN105AKnow about beauty service types and their functions6
BEZZCN106AUnderstand basic beauty care knowledge6
BEZZCN107ADifferentiate types, ingredients and uses of beauty products6
BEZZCN108AKnow about skin structure and lesions6
BEZZCN109AKnow about basic human body structure and physiological system6
BEZZCN110AApply codes of safety for general beauty-related electrical appliances3
BEZZCN111AApply different sterilization methods and procedures6
BEZZCN114AKnow about the origin, properties, applications and contraindications of aromatherapy6
BEZZBO101AKnow about the effects of body care product ingredients3
BEZZBO102ACorrectly measure body shapes3
Level 2
BEZZCN201AKnow about the transmission and prevention of common infectious diseases6
BEZZCN202AApply industry-related occupational safety and health, environment protection and dangerous goods regulations6
BEZZCN203AApply basic first aid knowledge6
BEZZCN205AUse simple English to communicate with customers6
BEZZCN206AUse simple Putonghua to communicate with customers6
BEZZCN207ACustomer relationship skills3
BEZZCN210AIdentify various types of skin and skin care3
BEZZCN211ASkin test prior to treatment3
BEZZCN212ACarry out general body massage6
BEZZCN215ACarry out customer consultation service3
BEZZCN218ACarry out aromatherapy massage6
BEZZCN219AMaster temporary hair removal techniques3
BEZZCN223AUse of general body care equipment9
BEZZCN225AUnderstand how massage promotes blood and lymphatic circulations6
BEZZCN226AKnow about basic nutrition6
BEZZCN227AKnow about the development and effects of different types of head massage3
BEZZBO202AAnalyze body shapes and assess body weights6
BEZZBO203ACarry out general body treatments6
Level 3
BEZZCN301AIdentify types and symptoms of common infectious diseases9
BEZZCN302APromote beauty products and services9
BEZZCN303ACommunicate with customers in complicated English6
BEZZCN304ACommunicate with customers in complicated Putonghua6
BEZZCN305AMaster quality customer service6
BEZZCN311AApply deep tissue massage9
BEZZCN312AOperate and maintain various types of body care equipment15
BEZZCN314AUnderstand the relationship between nutrition and beauty6
BEZZCN315APerform head massage6
BEZZBO301AUnderstand the relationship between physical fitness and slimming3
BEZZBO302AUnderstand light therapy beauty optics (body)9
BEZZBO303APerform various types of slimming treatments6
BEZZBO304AApply the knowledge of human body structure to body treatments3
BEZZBO305AUnderstand the relationship of the structure of mammary glands and reproductive system to bust treatment6
BEZZBO307APerform bust treatment6
Level 4
BEZZCN401AFormulate procedures and requirements for managing the environmental hygiene of the venue in operation6
BEZZCN405AMaster permanent hair removal techniques6
BEZZCN409AFormulate procedures for the maintenance and repair of beauty equipment6
BEZZBO401AMaster sports massage6
BEZZBO402AAssess the body treatment effects and recommend treatments9
BEZZBO403AOperate optical beauty equipment (body)15
Level 5
Level 6
Level 7
6. Beauty Education and Training
To maintain the quality standards of training programmes for beauticians so as to meet the growing development needs of the beauty industry and the rising market demand for its services, professional standards for trainers in different functional areas are formulated by bringing together contemporary corporate training methods and industry-specific knowledge. Attaching equal importance to specialist skills and knowledge as well as professional conduct for trainers, this functional area covers relevant professional competency; trainers' duties and professional conduct; presentation and communication skills for teaching; analysis and assessment of training needs; course design and planning; training venue management; safety measures; assessment of trainees' performance and learning progress; costing of training projects, etc.
QF Level
 CodeNameCredit
Level 1
Level 2
BEZZET201AMaster the basic training techniques in the practice of beauty care6
Level 3
BEZZET304AImplement training venue and facility management3
BEZZET305ACompile training materials6
BEZZET306AApply teaching techniques6
BEZZET307AKnow about the duties and professional requirements and conduct of a beauty training instructor3
BEZZET308AMaster training preparations6
BEZZET310AMaster class management6
BEZZET311AMaster the techniques for practical training for beauty care6
Level 4
BEZZET403AEvaluate beauty course content6
BEZZET409AAssess the performance of trainers, trainees and training course6
BEZZET410AFormulate training assessment criteria and assessment reports6
Level 5
Level 6
Level 7
7. Customer Services and Communication
Customer service and management strategies are formulated with reference to the relevant knowledge and communicative skills required of practitioners. This functional area covers consumer psychology; customer service strategy; customer service quality management and customer relations management; quality professional service; customer services skills; complaint handling; reception and provision of beauty care information; provision of advice on suitable beauty care treatments; and the maintenance of professional ethics and image. Equipped with knowledge and skills in these aspects, practitioners will be able to provide professional and quality customer services.
QF Level
 CodeNameCredit
Level 1
BEZZCN101AKnow about job ethics and staff code of conduct3
BEZZCN104AUnderstand basic knowledge of customer services3
BEZZCN105AKnow about beauty service types and their functions6
BEZZCN106AUnderstand basic beauty care knowledge6
BEZZCN107ADifferentiate types, ingredients and uses of beauty products6
BEZZCS101AUnderstand the general beauty market environment3
Level 2
BEZZCN205AUse simple English to communicate with customers6
BEZZCN206AUse simple Putonghua to communicate with customers6
BEZZCN207ACustomer relationship skills3
BEZZCS201ASell beauty products and services9
Level 3
BEZZCN302APromote beauty products and services9
BEZZCN303ACommunicate with customers in complicated English6
BEZZCN304ACommunicate with customers in complicated Putonghua6
BEZZCN305AMaster quality customer service6
BEZZCN307AMaster the psychology of consumer behaviour9
Level 4
BEZZCS401AFormulate customer service scheme12
BEZZCS402AImplement customer service management12
Level 5
BEZZCN504APromote brands of beauty products9
BEZZCS501AAssess customer service plan and performance indicators12
Level 6
BEZZCN601AFormulate customer service management strategies12
BEZZCN602AFormulate customer relations management strategies12
Level 7
8. Marketing and Sales
This functional area covers knowledge of sales techniques and marketing with which practitioners can develop sales and marketing plans for beauty products and services. Practitioners should be knowledgeable in the characteristics of all kinds of beauty services, ingredients as well as therapeutic and side effects of various beauty products including newly launched ones, and the promotion of beauty services and related products. They should also have knowledge in market environment, consumer behaviour, market concept, marketing plan, promotion strategy, personal selling skills, e-commerce, market research and customer relations management. Equipped with knowledge in these aspects, practitioners will be able to promote the sale of beauty products or services.
QF Level
 CodeNameCredit
Level 1
Level 2
Level 3
BEZZCN302APromote beauty products and services9
BEZZCN305AMaster quality customer service6
BEZZCN307AMaster the psychology of consumer behaviour9
BEZZMS301AImplement marketing plan9
BEZZMS302AMaster skills for designing window display for beauty products6
BEZZMS303AMaster basic retail management6
BEZZMS304AImplement sales support6
BEZZMS305AImplement market research plans9
Level 4
BEZZCN408AManage staff relations9
BEZZMS401AImplement supervisory management on retailing business9
Level 5
BEZZCN504APromote brands of beauty products9
BEZZMS501ADevelop sales forecast9
BEZZMS502AFormulate marketing plans9
BEZZMS503AFormulate market research plans9
BEZZMS504AFormulate training programme promotion strategies6
BEZZMS505AFormulate local marketing strategy9
Level 6
BEZZCN601AFormulate customer service management strategies12
BEZZCN602AFormulate customer relations management strategies12
BEZZMS601AAssess overall marketing plans and performance requirements9
BEZZMS602AFormulate sales strategies9
BEZZMS603AFormulate sales management plans9
BEZZMS604AFormulate sales staff management strategies9
BEZZMS605AFormulate overall strategies and related measures for exhibitions9
BEZZMS606AFormulate overall marketing strategies9
BEZZMS607AFormulate international marketing strategy9
Level 7
9. Operation Management
This functional area covers knowledge in contemporary enterprise management with which practitioners can develop business plans specifically tailored to the operational and development needs of the industry. Practitioners should be knowledgeable in staff management (which includes attendance management); training system; service and customer management standards; management of goods, inventory, materials and equipment; financial and administrative management; legal requirements in commercial, employment and other relevant matters; access to the latest information and technologies of beauty services; public health and safety management, etc. Equipped with knowledge in these aspects, practitioners will be able to contribute to greater efficiency in business management and the provision of reliable and safe beauty services.
QF Level
 CodeNameCredit
Level 1
Level 2
BEZZCN203AApply basic first aid knowledge6
BEZZOM203AApply general labour regulations3
BEZZOM206AApply general commercial regulations6
Level 3
BEZZOM301AImplement occupational safety and health risk assessment for the beauty industry9
BEZZOM306AImplement recruitment procedures3
BEZZOM307ADeploy staff3
BEZZOM308AImplement salary benchmark and commission system3
BEZZOM309AHandle staff records3
BEZZOM314AImplement goods handling procedures3
Level 4
BEZZCN401AFormulate procedures and requirements for managing the environmental hygiene of the venue in operation6
BEZZCN408AManage staff relations9
BEZZOM402AFormulate inventory procedures3
BEZZOM407AAppraise staff performance6
BEZZOM408AHandle general labour disputes6
BEZZOM409AImplement financial management9
BEZZOM412AApply information management6
BEZZOM413AFormulate staff training guidelines6
BEZZOM414AFormulate staff working guidelines6
BEZZOM415ACommunicate with staff in different departments of the organization6
Level 5
BEZZOM502AReview staff salary benchmark and system6
BEZZOM503AReview staff discipline and regulations6
BEZZOM504AReview job descriptions and duties6
BEZZOM505AFormulate operational management plan for the organization6
BEZZOM507AFormulate staff recruitment, deployment and attendance procedures9
BEZZOM508AHandle complicated labour disputes9
BEZZOM509AFormulate risk management in occupational health and safety for the beauty industry9
BEZZOM510AFormulate risk management for beauty business operation9
BEZZOM511AFormulate staff training system and policy9
BEZZOM512AFormulate warehousing management9
BEZZOM513AFormulate financial management plans9
Level 6
BEZZOM601AFormulate operational management strategies9
BEZZOM606AReview overall operational strategy of the organization9
Level 7
Advanced Options Other Functional Areas:
Note:
  1. The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
  2. The contents of all SCSs will be updated regularly.

Copyright:
All the Specification of Competency Standards ("SCSs") for industries and other related materials contained in this website are protected by copyright, which is owned by the Government of the Hong Kong Special Administrative Region.
Permission is granted for users to download the SCSs to store them in local computers, provided that this is solely for personal or non-commercial internal use, and provided further that this copyright notice is downloaded at the same time.
Save the above permitted use, any other use (including without limitation any reproduction, adaptation, distribution, dissemination or making available to the public) of the SCSs is strictly prohibited.

Education Bureau. All rights reserved CopyrightDisclaimerPrivacy Policy